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April 1, 2008

RIde bus service may be spotty as new program starts

The Rhode Island Public Transit Authority says some buses may run a bit late today as the department rolls out a new scheduling system for its RIde program serving those with disabilities and the elderly.

“We’re experiencing some bumps as we implement the new automated system and they’re creating trip delays,” Ed Scott, assistant general manager for specialized transportation, said.

The new software ultimately is supposed to make scheduling more efficient as demand for services for people with disabilities grow.

According to a statement released by RIPTA, the RIde program makes about 3,500 trips during a work week.

The new software will organize the dispatch of RIde services, which do not all run regular routes.

“It’s a brand-new automated system so it’s not surprising to run into some bumps,” Scott said. “But we’re determined to iron them out and get the trips back on schedule as soon as possible.”

For RIde reservations or cancellations, customers may call 461-9760 or 1-800-479-6902.

Posted by Brandie Jefferson  at 2:51 PM | Permalink

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