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June 20, 2006

Fidelity to open Florida call center

Fidelity Investments today announced plans to open a new customer call center in Jacksonville, Fla., that would ultimately employ 1,200 people.

The company said it hopes to have the facility operating by the end of this year to support customer service for its retail brokerage division, Fidelity Personal Investments.

Fidelity said the plans are contingent upon approval of local and state incentives. The company announced them at a joint press conference with Jacksonville officials, including Mayor John Peyton.

The Jacksonville announcement comes as the company prepares to relocate several hundred employees from Boston to downtown Providence and build a second building on its Smithfield campus to accommodate expansion there.

Posted by   at 5:10 PM | Permalink

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