Kimberly Pierceall
Joe vs the ExpressJet
UPDATE -- Back in October, an ExpressJet customer had written to tell me that when he wanted to come home a day early, the airline said sure, but it would cost $50, a standard fee for changing flight plans (understandable). But then the airline also charged him for the difference in cost of the one way flight from Austin to Ontario on that day instead of the one he booked -- total not counting the fee? $101. Here's my earlier post about it with some spirited comments.
Just got an e-mail from the airline last week that they ended up giving Joe, the customer, a refund.
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