Next time you make a return don't be surprised if the store asks to scan your driver's license. In an effort to crackdown on return fraud and abuse more stores are beginning to use software called the TRE Verify-1 Return Authorization System.

It's a system created by the Retail Equation, which reports that return fraud and abuse is a $15.5 billion a year problem. By scanning people's licenses retailers can deny a return or exchange. People can even be labeled a return abuser.

You can find out if you are on any list by going here and e-mailing the company to see your report.

There's an interesting article about this trend in the Retail Customer Experience.com says, "A tough economy means tighter return policies are inevitable, and having across-the-board, codified policies and an automated system ultimately will improve the customer's experience."

Do you think this is fair to deny people a return or exchange?

Share your thoughts below.

1 Comments

Sherrie Issac said:

If your are an honest customer then why does it matter?

People that steal and fraudlently return products raise the costs of doing business and those costs then are paid by me in higher prices on things I buy!

Only people that are doing something fraudulent are the people that would complain.

September 8, 2009 5:42 PM

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