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May 2008
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Our report on Carfax focused on the reliability of the well known vehicle history service. But there's another related issue that's very important for buyers and sellers of used cars -- who is responsible for disclosing damages in a car that's up for sale? Our story featured the case of Stephanie and Matthew Gehrs of Festus. Last December, they purchased a 2005 Jeep Liberty with 18,000 miles on the odometer. They bought their Jeep after seeing a Carfax vehicle history report showed no serious damage issues with the car.
After a minor accident in February, the Gehrs took their car to a dealer recommended by their insurance agent for repairs. The dealer discovered substantial twisting in the car's frame, indicative of a serious accident at some time in the past. A little luck and some smart detective work on Matt Gehrs part led him to the Jeep's previous owner. She told him how she ran the car into a bridge pillar on Interstate 70 in North St. Louis County in the summer of 2007 -- just months before it was sold to the Gehrs. So how did that 2007 accident not show up on the Carfax vehicle history? The previous owner, who was leasing the car, was able to drive it home after the accident. At that point, the leasing company repossessed the vehicle and sold it at auction. A dealer purchased it and sold it to Matt and Stephanie Gehrs. It's not clear who repaired the damage but what is clear is that all this took place without a police report ever being filed or an insurance claim being filed. In other words, there is no record -- at least no public record -- of the 2007 accident, the damages or the subsequent repairs. That's why the accident and the damage is not on the Carfax vehicle history for the Gehrs' Jeep. A Carfax spokesperson was quite emphatic in stating to the obvious... that Carfax can not report information that doesn't exist. By the way, Carfax does not get any records from insurance companies. Who's Responsible? So, in cases like this, who is responsible for disclosing damage like this to a potential seller? David Griffith, the public information officer for the Missouri Department of Revenue has a simple answer. The responsibility lies with the seller. And that applies whether the car is being sold by a licensed dealer or a private individual. So if you take out an ad in the local paper, or stick a "for sale" sign in your car window, then you are required to tell the buyer if you know of any accidents or other conditions that may negatively impact the performance of that car. While previous accidents are the most common example, our recent flooding suggests another scenario that bears mentioning. It is not unheard of for flood cars to be cleaned up and dried out to such an extent that the water damage is not immediately detectable. But of course, flood damage is a serious issue and as such must be disclosed. And it doesn't have to be serious damage. Griffith points out that if a potential buyer asks if a smoker used the car, then you have to disclose that. Weak Laws? So the law is clear. Unfortunately for consumers, it is weak. Griffith says violations of the disclosure requirements are not criminal offenses. So consumers who discover undisclosed problems after purchasing a car have to seek remedies on their own and at their own expense. And soon, it could be much harder for Missouri consumers to take any kind of court action in cases like this. A bill recently passed by Missouri legislators would make it harder to sue some dealers for selling cars with undisclosed damages. Supporters of the bill say it protects both dealers and consumers, but critics say it serves only to shield dealers from legitimate suits. The bill is awaiting Governor Matt Blunt's signature. News 4 Investigates producer Steve Perron contributed to this edition of the Daily Briefing.
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I really appreciated the story on Carfax. Almost 2 years ago, my husband and I were looking into trading in our 2004 Monte Carlo SS for a new vehicle. The dealership we went to ran a Carfax report on the Monte Carlo. The report stated the car had been involved in 2 accidents (both of which I was the driver), one in 2005 and one in 2006. This information was correct.
According to the report, the 2005 accident involved "a rear impact with another motor vehicle" and "Front air bag deployed". This information is INCORRECT. My vehicle sustained a rear impact and the front air bag did not deployed.
As for the 2006 accident, the report stated "involving left rear impact with another motor vehicle". This information is also INCORRECT. My vehicle sustained damage on the right side from the door to the rear. When I reviewed the police accident report for the 2006 accident, I noted that information was incorrect on this report as well. I don't have a copy of the 2005 accident report, I have to assume it also has incorrect information.
I believe obtaining a vehicle history report on a used vehicle is a wise thing to do. However, buyer beware, a Carfax vehicle history report is based only on information supplied to Carfax. In my case, the information they were supplied with was incorrect.
Because of the Carfax vehicle history report, the dealership offered my husband and I $4000 less than what we owed on our car at that time. To get the Carfax vehicle history report amended, we have to provide documents to prove what exact damage our car sustained. In the meantime, I am still driving my Monte Carlo.
Thanks again.
The same thing happened to us! We bought a used car from a dealer in Fenton who claims he didn't know the car had unibody damage because he relied on Carfax when he bought the car from an auction. It was discovered when our son had some work done at a reputable auto body shop. They ran a similar report through NADA and found the true history of the car, Why did NADA have access to this info but Carfax didn't?