4:37 PM Fri, Sep 19, 2008 | Permalink
Chad Bower
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Approximately three out of four TNMP customers have restored service. About 84,000 customers had power Friday morning.
"As we near the one-week anniversary of Hurricane Ike, we are pleased with the progress we have made but know we still have much work ahead," said Neal Walker, TNMP vice president of Texas operations, in a press release. "Ike caused extensive damage, and getting all systems back to normal will take time and patience."
Restoration in this final phase could take at least two weeks.
Walker asks customers not only to be patient, but also to work with TNMP to ensure that work is completed safely and efficiently. For example, customers are urged to allow the crews to complete their critical work without interruptions. Several instances of customers stopping crews to inquire about their individual homes have slowed efforts.
Customers without power also are asked to turn on their front porch lights to help TMP crews determine which streets have power and which may still be in need of repair.
At this time, TNMP indicates that power has been restored to at least some parts of every community it serves.
TNMP customers with Internet access can view updated outage information by visiting www.tnmp.com. Customers can contact TNMP by calling its toll-free customer service line, which is (888) 866-7456, to report extreme emergencies as a result of hurricane-related outages. Customers also are asked to be patient, as full restoration of service for most customers isn't expected for several days. TNMP customers are reminded to use caution in the wake of the hurricane by avoiding all downed lines. Customers should assume any line seen on the ground is energized and should remain a safe distance away.
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